Customer Service


Frequently Asked Questions

  1. Who We Are? What We Do?
  2. What is Our Commitment?
  3. How to Contact Us?
  4. How to Return a Defective Product?

Answers…

  1. Who We Are? What We Do?

    We sell toner cartridges for variety of printers and FAX machines. We have been in business since 2003. Over the course of the years, we continue to work hard to bring the "Right" products to meet our customer needs. Our products are grouped into 3 basic types:

    • OEM - The Best of the Best
    • Premium - The True Alternative to OEM by MSE*
    • Standard - Second Alternative to OEM by CIG**
    • *We are proud to select Micro Solutions Enterprises (MSE) as our premium supplier. MSE continues to demonstrate the ability to manufacture high-quality products consistently. Want to know more about MSE? Read about these MSE Awards
    • **We had a number of issues with our standard products in the past. However, we have consolidated our suppliers to Clover Imaging Group (CIG). CIG's Automation and Robotics Engineering Team enables the company to drive down production costs and maintain product quality. Want to know more about CIG? Please visit The Pursuit for Manufactuing Excellence from CIG

    For more information on these basics types, see our home page for detail.

  2. What is Our Commitment?

    We would like to thank our customers for their continuous support. At InksMaster, we value long-term relationship with our customers. We will do our best to maintain top level services and we are committed to provide:
    • Best Value Toners
    • Accurate Order Fulfillment
    • Prompt Product Shipment

  3. How to Contact Us?

    Click on the Contact Us link in the Customer Service menu.


  4. How to Return a Defective Product?

    Click on the Return Request link in the Customer Service menu and follow the Return Process.



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