No return will be processed without prior authorization!
Requirements
- All returns need to be within 30 days upon receiving the products.
- All returns need to be in their original containers and under good condition.
- No return will be accepted without prior obtaining RMA (Return Merchandise Authorization) number.
- Any non-manufacturing defect item will subject to a 15% restocking fee.
- InksMaster will not responsible for any shipping or handling charges
Return Process
- 1. Send an email to our customer service at sale@inksmaster.com with a brief description of the problem
- 2. We will issue a RMA number with a simple returning instruction
- 3. Ship the item back to the address provided on the returning instruction within 7 days upon receiving the RMA number
- 4. Once the returned merchandise arrive, we will credit your money back