Customer Service

Return Policy

No return will be processed without prior authorization!


  • All returns need to be within 30 days upon receiving the products.
  • All returns need to be in their original containers and under good condition.
  • No return will be accepted without prior obtaining RMA (Return Merchandise Authorization) number.
  • Any non-manufacturing defect item will subject to a 15% restocking fee.
  • InksMaster will not responsible for any shipping or handling charges

Return Process

  • 1. Send an email to our customer service at with a brief description of the problem
  • 2. We will issue a RMA number with a simple returning instruction
  • 3. Ship the item back to the address provided on the returning instruction within 7 days upon receiving the RMA number
  • 4. Once the returned merchandise arrive, we will credit your money back

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